Patient Access Representative II Westlake Ophthalmology

Position #: 24000CIP
Position: Patient Access Representative II Westlake Ophthalmology
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Westlake

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ABOUT US

To Heal. To Teach. To Discover.

These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

Mon-Friday- 8:30am-5pm
Every other Saturday 7:30am-12pm
Possible travel to other locations when needed.

A Brief Overview

Patient Access Representative II’s provide our world renowned healthcare team with comprehensive administrative support. PAR II’s serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR II’s offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR’s support departmental teams and interact with patients, families, and health care providers.

What You Will Do

Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
Prepares standard patient materials including forms, labels, brochures, surveys, etc.
Maintains confidential health records, processes physician orders, and schedules patients.
Identifies and communicates need for interpreter services.
Provides patient education regarding third party coverage and liabilities.
Communicates possible payment options and personally connects patients to financial counselor if needed.
Collects, posts, and balances co-pays, deductibles and other patient payments.
Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed.
Helps mentor new hires.
Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
Recruits and trains patients to access My UH Care Personal Health Record.
Exceeds achievement of productivity and quality standards.
Is subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department.

Additional Responsibilities

Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
Actively participates in UH emergency preparedness.
May be scheduled to work at off-sites
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Mon-Friday- 8:30am-5pm
Every other Saturday 7:30am-12pm
Possible travel to other locations when needed.

Education

High School Equivalent / GED (Required) and
Associate’s Degree or progress towards degree (Preferred) and
Medical Terminology (Preferred)

Work Experience

2+ years experience in patient registration, scheduling, banking, office, or related medical field using computers (Required)
Bachelor’s degree accepted in lieu of 1 year of work experience.

Knowledge, Skills, & Abilities

Basic knowledge of third party payer and managed care insurance requirements (Required proficiency)
Basic knowledge of medical terminology (Required proficiency)
Demonstrated ability to use PCs (and toggle between multiple applications), Microsoft Office suite, and general office equipment (i.e. printers, scanner, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
Experience using clinical computer system (Required proficiency)
Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
Notable client service, communication and relationship building skills (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
Strong written and verbal communication skills and excellent spelling. (Required proficiency)
Professional demeanor (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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