Patient Access Supervisor Orthopaedics – Main Campus

Position #: 24000CIW
Position: Patient Access Supervisor Orthopaedics – Main Campus
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Cleveland

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Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

Supervises operations and support functions for scheduling and/or registration areas in Patient Access, allowing patient access to services with maximum throughput and minimal delay.

What You Will Do

Directly oversees registration staff members, and is responsible for ensuring their work output is satisfactory and their concerns are resolved.
Responsible for all hiring and related personnel decisions, completing routine performance review evaluations, scheduling and 24/7 staffing, and the like.
Provides on call support (24/7) to staff members for scheduling, registration and reception services provided within the department.
Performs duties to promote a Best Place to Work culture and positive work environment.
Oversees department operations to ensure high levels of patient satisfaction, optimal billing and reimbursement, and to ensure adherence to policy, procedure and regulations.
Performs routine reporting and audits.

Additional Responsibilities

Maintains in-depth knowledge of Patient Access department policies and procedures to ensure maximum utilization of facilities and staffing.
Performs other back-up duties in registration and/or scheduling, and assists in the development of policy and/or procedure updates, as needed.
Maintains in-depth knowledge of related clinical computer systems.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)
Associate’s Degree (Preferred)

Work Experience

5+ years Experience in patient registration, scheduling, insurance office, hospital operations, or related medical operations experience (Required)
Patient scheduling experience (Preferred)
Supervisory, leadership, coaching and/or training experience (Required)

Knowledge, Skills, & Abilities

Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
Experience using clinical computer systems (Required proficiency)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) (Required within 9 Months)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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