Desktop Support Administrator II (Portage Medical Center)

Position #: 250002ZD
Position: Desktop Support Administrator II (Portage Medical Center)
UH Facility: University Hospitals
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Ravenna

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ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – veterans and individuals with disabilities

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

Primarily responsible for directly addressing endpoint service and support issues impacting end-users. Works closely with other IT functions to ensure issues are resolved in a timely and successful manner to maintain an effective and efficient end-user computing environment. Configures and installs endpoint computing technology to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with the installation, troubleshooting, and diagnostic support for all endpoint computing components.

What You Will Do

Resolves problems communicated via Help Desk Trouble Tickets; troubleshoots and provides support to all end-users as needed.
Resolves moderately complex to complex issues occurring with UH – approved PC software and hardware; includes all areas of user support including PCs / laptops / tablets, and printers.
Installs, implements and supports office automation software for the Windows environment. This includes, Windows operating systems, all Microsoft applications in addition to UH – approved third party software.
Develops and maintains technical and procedural documentation to be used by the Field Operations staff regarding PC software and hardware installation procedures.
Maintains problem tracking information in Remedy or other service management tool.
Analyzes and develops processes to improve end-user productivity in endpoint computing.
Executes tasks on a project plan as required such as tests, implements, trains, and documents.
Performs on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required) and
for program with IT concentration (Preferred)

Work Experience

3+ years experience supporting PC hardware, applications and current MS Operating Systems. (Required) and
Experience in a fast paced technology dependent environment. (Preferred) and
Experience in a Healthcare provider environment helpful (Required)

Knowledge, Skills, & Abilities

Demonstrates proficient technical aptitude/awareness of how current technologies function. (Required proficiency)
Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Proficient function, both independently and as a team player in a fast-paced environment. (Required proficiency)
Must have proficient written and verbal communication skills. (Required proficiency)
Must have a proficient customer service skills. (Required proficiency)
Proficient in the creation of process documentation. (Required proficiency)
Must have a valid Driver’s License and reliable transportation. (Required proficiency)
Must have a cell phone. (Required proficiency)
Must have the ability to take part in a 24/7 on-call rotation. (Required proficiency)
Notable client service, communication, presentation and relationship building skills. (Required proficiency)
Demonstrated ability to use PCs, Mobile Devices, Microsoft Products, and general office equipment (i.e., printers, copy machine, FAX machine, etc.). (Required proficiency)
Credentials, Licensure or Certification (i.e. A+, Google IT Support Certificate): (Preferred proficiency)
Microsoft, Cisco, CompTIA, Google or other industry certification. (Preferred proficiency)

Physical Demands

Standing Constantly
Walking Constantly
Sitting Rarely
Lifting Frequently 50 lbs
Carrying Frequently 50 lbs
Pushing Frequently 50 lbs
Pulling Frequently 50 lbs
Climbing Occasionally 50 lbs
Balancing Occasionally
Stooping Frequently
Kneeling Frequently
Crouching Frequently
Crawling Occasionally
Reaching Occasionally
Handling Constantly
Grasping Constantly
Feeling Constantly
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

University Hospitals is a national leader in healthcare that takes pride in calling North-East, Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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