Description
A Brief Overview
Senior Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. Senior PAR’s serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. Senior PAR’s offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR’s support departmental teams and interact with patients, families, and health care providers.
What You Will Do
- Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
- Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
- Prepares standard patient materials including forms, labels, brochures, surveys, etc.
- Maintains confidential health records, processes physician orders, and schedules patients.
- Identifies and communicates need for interpreter services.
- Provides patient education regarding third party coverage and liabilities.
- Communicates possible payment options and personally connects patients to financial counselor if needed.
- Collects, posts, and balances co-pays, deductibles and other patient payments.
- Identifies and communicates need for interpreter services. Assists with the scheduling of appointments.
- Recruits and trains patients to access Personal Health Record (PHR).
- Handles a wide variety of patient inquiries regarding appointments and services to ensure access service with maximum throughput and minimal delay.
- Performs additional support and backup functions within the department, and provides cross-coverage as needed. Provides leadership and support for change initiatives. Helps mentor new hires and takes on special projects/assignments.
- Serves as PAS subject matter expert and directly handles medium to high complexity patient, registration and/or scheduling issues.
- Ensures department productivity and quality standards are exceeded.
- Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
- Depending on location, may serve as back-up to the Supervisor/Manager on a regular basis and addresses registration, scheduling, and/or workflow issues as appropriate.
- Assists Supervisor/Manager with departmental tasks such as special projects, data collection and tabulation of department reports.
Additional Responsibilities
- Maintains a clean and organized work area.
- Will be cross-trained to perform other duties as assigned.
- Actively participates in UH emergency preparedness.
- May be scheduled to work at off-sites.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
- High School Equivalent / GED (Required) and
- Associate’s Degree or progress towards degree (Preferred)
Work Experience
- 4+ years experience in patient registration, scheduling, office, or related medical field using computers (Required)
- Bachelor’s degree accepted in lieu of 1 years of experience ()
Knowledge, Skills, & Abilities
- Medical Terminology and ICD-10 CM coding knowledge (Required proficiency)
- Basic knowledge of third party payer and managed care insurance requirements (Required proficiency)
- Demonstrated ability to use PCs (and toggle between multiple applications), Microsoft Office suite, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
- Experience using clinical computer systems (Required proficiency)
- Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
- Notable client service, communication and relationship building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Strong written and verbal communication skills (Required proficiency)
- Professional demeanor (Required proficiency)
Licenses and Certifications
- Certified Healthcare Access Associate (CHAA) or related medical certification (Required)
Physical Demands
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements
