Senior Provider Administrative Assistant Urology

Position #: 24000D4O
Position: Senior Provider Administrative Assistant Urology
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Cleveland

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JOB DESCRIPTION & QUALIFICATIONS

Description

What You Will Do

The Provider Secretary will be the primary administrative support to assigned providers.
Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Completes correspondence &/or administrative paperwork.
Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
Provide clinical support to various onsite locations as needed.
Supports the onboarding process of new providers to the department/division
Performs general office duties and provides back up support for other staff as needed.
Other departmental duties may be assigned as needed.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required) and
Associate’s Degree (Preferred)

Work Experience

3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required) and
Experience with demonstrated problem solving ability (Required)

Knowledge, Skills, & Abilities

Medical terminology (Required proficiency)
Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)
Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills (Required proficiency)
Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)
Intermediate knowledge of office equipment (Required proficiency)
Intermediate computer skills in Windows environment (Required proficiency)
Excellent verbal & written communication skills (Required proficiency)
Experience in customer service environment (Required proficiency)
Excellent Organizational skills (Required proficiency)
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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