Radiology Scheduling Coordinator I

Position #: 24000CAD
Position: Radiology Scheduling Coordinator I
UH Facility: Tripoint Medical Center
Shift: Days
Status: Part-time
Work Days of Week: M-F

City: Concord

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ABOUT US

At University Hospitals, everything we do is focused on helping patients and their families achieve optimal health, realize improved quality of life, and get back to what’s most important in their lives.

Our goal is to create an atmosphere where the best allied health professionals and support staff can learn, grow and make a real, positive impact on all those we serve. An allied health career with University Hospitals provides the opportunity for you to Be the Difference.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

This position will initially be located at

9485 Mentor Avenue, Mentor, OH 44060

A Brief Overview

The radiology scheduling coordinator will serve as the coordinator for schedules and appointments, often between doctors and patients. Coordinators must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the Radiologist. They should be professional and have the ability to manage multiple calls. A good coordinator can determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Coordinators manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

What You Will Do

Scheduling advanced procedures in conjunction with anesthesia, pediatric anesthesia, or pediatric sedation.
Representatives must use quality customer service techniques to ensure patient needs are met.
Triaging Radiology Orders to other facilities as needed for ease of patient scheduling.
Assist and communicate with patients, physicians and medical office with their radiology needs.
Monitors patient schedules, workflow and activities with radiology to assure smooth coordinated patient flow.
Supports department operations
Maintain professional interpersonal skills with patients, physicians and co-workers.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)

Work Experience

1+ years Radiology scheduling (Preferred)

Knowledge, Skills, & Abilities

Customer service experience, preferably in medical field. Excellent communication and organizational skills. Prior experience working with multiple physician practices to coordinate exams. (Required proficiency)
This role encounters Protected Health Information (PHI) as part of regular responsibilities.
UH employees must abide by all requirements to safely and securely maintain PHI for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace and obtain patient information.
Detail oriented.
Ability to multi-task

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

Read Video Transcript

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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