Telephone Operator

Position #: 24000BSF
Position: Telephone Operator
UH Facility: Lake West Medical Center
Shift: Variable
Status: Per Diem
Work Days of Week: M-F, Rot wknd and Holidays

City: Willoughby

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ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

Answers and directs all internal and external calls from the main hospital number in a prompt and courteous manner, working with audio and radio paging systems.
Answers and screens all internal and external calls and pages/direct callers and emergency teams to the appropriate individual or department
Provides daily maintenance service for the paging system.
Knowledge of workstation applications and UH on call system used in the department.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
This position is PRN.
Must work one weekend a month.
Will provide coverage for staffing shortages, LOA and PTO.

Qualifications

High School Equivalent / GED required.
2+ years of experience as a medical receptionist, telephone answering service, hospital, or telephone company operator required.
Medical Terminology preferred.
Excellent customer service skills and ability to use good judgment.
Excellent spelling, strong interpersonal skills, ability to maintain confidentiality, proven good work and attendance record.
Knowledge of basic office equipment such as computer systems, fax and copy machines.
Knowledge of phone and paging system.

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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