Patient Service Representative II

Position #: 24000C1Q
Position: Patient Service Representative II
UH Facility: Portage Medical Center
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Ravenna

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ABOUT US

At University Hospitals, everything we do is focused on helping patients and their families achieve optimal health, realize improved quality of life, and get back to what’s most important in their lives.

Our goal is to create an atmosphere where the best allied health professionals and support staff can learn, grow and make a real, positive impact on all those we serve. An allied health career with University Hospitals provides the opportunity for you to Be the Difference.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

What You Will Do

Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
Representatives must use quality customer service techniques to ensure patient needs are met.
Maintain professional interpersonal skills with patients, physicians and co-workers.
Supports department operations.
Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)

Work Experience

1+ years experience as PSR-1. (Required) and
Customer service experience, preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

Typing skills – 30 wpm. (Required proficiency)
Excellent verbal/communication skills. (Required proficiency)
Detail oriented. (Required proficiency)
Basic computer knowledge. (Required proficiency)
ICD9 coding and medical terminology (Preferred proficiency)
Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

Read Video Transcript

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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