Medical Receptionist. Medical Associates

Position #: 24000BPE
Position: Medical Receptionist. Medical Associates
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Full-time
Work Days of Week: M-F, no Sundays or Holidays

City: Ashland

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ABOUT US

To Heal. To Teach. To Discover.

These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

Performs receptionist, scheduling, registration and medical record duties to support practice operations.

What You Will Do

Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
Arranges referrals and completes required referral paperwork.
Regularly inventories and orders office supplies.
Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.

Additional Responsibilities

Assist with billing and/or patient flow as needed.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED or combination of equivalent education and experience. (Required)

Work Experience

1+ years related experience (Required)

Knowledge, Skills, & Abilities

Excellent interpersonal and communication skills. (Required proficiency)
Able to relate effectively with a wide variety of people. (Required proficiency)
Computer literate with 40 wpm typing ability. (Required proficiency)
Medical terminology, an understanding of third party reimbursements, CPT and ICD-9 coding. (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Occasionally
Kneeling Rarely
Crouching Occasionally
Crawling Rarely
Reaching Occasionally
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

Read Video Transcript

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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