Scheduling Coordinator I Psychiatry, Part Time

Position #: 24000A13
Position: Scheduling Coordinator I Psychiatry, Part Time
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Part-time
Work Days of Week: M-F

City: Cleveland

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ABOUT US

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These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

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Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

As an integral member of the UH Patient Access Services Team, the Scheduling Coordinator focus is – the delivery of the world’s best appointment booking experience! Scheduling Coordinators are dedicated to providing unsurpassed first impressions for our patients, customers and physicians. Coordinators manage complex appointment scheduling linking primary care, consults and ancillary services. They are responsible for satisfying the customer and maintaining the image of University Hospitals Health System.

What You Will Do

Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim.
Explain pre-appointment clinical preparation requirements such as fasting and fluid consumption.
Provide patient education about third party coverage and liabilities; communicate possible payment options and personally connect patients to a financial counselor if needed.
Collect, post, and balance co-pays, deductibles and other patient payments.
Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay.
Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows Recruits and trains patients to access My UH Care Personal Health Record.
Ensures achievement of productivity and quality standards.

Additional Responsibilities

Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
Promotes collaboration and call center success.
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
May be scheduled to work at off-sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)
Associate’s Degree or progress towards degree (Preferred)
Bachelor’s Degree will be accepted in lieu of 1 year of work experience. (Required)

Work Experience

1+ years of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers (Required)

Knowledge, Skills, & Abilities

Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.). (Required proficiency)
Excellent keyboarding/data entry skills. (Required proficiency)
Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Must have strong written and verbal communication skills and excellent spelling. (Required proficiency)
Professional demeanor. (Required proficiency)
Medical Terminology (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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