Supervisor, IT Clinical Applications (Pharmacy)

Position #: 240009K1
Position: Supervisor, IT Clinical Applications (Pharmacy)
UH Facility: University Hospitals
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Shaker Heights

APPLY NOW

ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

This position supervises critical clinical applications and requires an extensive understanding of the assigned clinical applications that support the enterprise clinical departments and/or departmental applications.

What You Will Do

Directly supervises staff members, and is responsible for ensuring their work output is satisfactory and their concerns are resolved. Is responsible for all hiring and related personnel decisions, completing routine performance review evaluations, training, scheduling, and the like.
Initiates and maintains positive relationships with key customers and co-workers.
Partners with customer departments and team members to translate business requirements into viable solutions, with attention on customer service.
Leads discovery, planning or follow up sessions with key customers.
Leads regular status sessions with key customers.
Acts as a liaison with vendors; participates in vendor or system selections.
Participates in rotational 24×7 Exec On-Call responsibilities for major system outages, disaster management and change control as needed.
Partners with the Project Management Office to support all phases of project implementation as needed.
Facilitates change management, insuring integration of industry standards and practices.
Displays commitment to the mission of the hospital and its values while maintaining high standards of integrity.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

Bachelor’s Degree in Computer Science/Business Management/Nursing/Pharmacy required. (Required)

Work Experience

5+ years in healthcare IT environment supporting clinical applications such as the following is required: • WORX • PCOSS • Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank) • Radiology systems • PACs • OTTR • Pharmacy systems (Management, dispensing) • Eclipsys Sunrise Clinical Manager • Perioperative systems (Picis) • Cardiology systems (HeartLab) (Required) and
2+ years experience in a clinical environment is required. (Required)
Prior Pharmacy experience strongly preferred

Knowledge, Skills, & Abilities

Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Must have strong written and verbal communication skills. (Required proficiency)
Demonstrated ability to use Microsoft Office suite and general office equipment (i.e., printers, copy machine, FAX machine, etc.). (Required proficiency)
Knowledge of MS Visio and Project. (Required proficiency)
Knowledgeable of ITIL standards. (Required proficiency)
Disaster Recovery testing experience. (Required proficiency)
Knowledge of LAN, DNS, and networking. (Required proficiency)
Knowledge of SQL databases. (Required proficiency)
Ability to work with servers and apply software upgrades. (Required proficiency)
Knowledge and experience with HL7 Interfaces. (Required proficiency)
Knowledge and experience with SQL based applications. (Required proficiency)
Change Management experience. (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

APPLY NOW

LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

Read Video Transcript

Similar Jobs

See All Jobs

Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

Join Our Talent Community

To learn more about our employment opportunities and how UH is advancing care through the science of health and the art of compassion, sign up for our job alerts.