Clinical Application Analyst II (Epic Ambulatory)

Position #: 24000AUB
Position: Clinical Application Analyst II (Epic Ambulatory)
UH Facility: University Hospitals
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Shaker Heights

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ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

The position is visible to clinicians with significant impact on patient safety, JCAHO, HIPAA, departmental and patient workflow. The Clinical Analyst II is responsible for independently providing major enterprise application configuration support as well as other applications as assigned to enhance operational efficiencies and patient safety.

What You Will Do

Performs needs assessment, software design, implementation, support, and reporting.
Independently facilitates design of clinical workflow in conjunction with the clinicians; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts.
Participates in change management activities to support successful system deployments and enhancements.
Leads components of development of end-user training materials and participates in training efforts.
Assists other team members in ensuring good documentation standards.
Leads escalation of issues with appropriate internal resources.
Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution.
Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
Independently manages components of application upgrades and troubleshooting efforts.
Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
Creates reports, dashboards, and other analytical tools to support customer base.
Creates and maintains appropriate system documentation.
Works with other clinical and application analysts to insure system integrations.
Utilizes and maintains appropriate change control procedures and standards.
Provides direction to junior team members.
Performs call rotation duties as required.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required) and
Bachelor’s Degree In related field (Preferred)

Work Experience

3+ years of IT experience supporting applications (Required) and
2+ years of experience in a clinical environment is highly desired. (Preferred) and
Epic Ambulatory certification/accreditation (Preferred)
Must have experience working with clinical applications such as:• Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank)• Radiology systems• PACs• OTTR• Pharmacy systems (Management, dispensing)• Eclipsys Sunrise Clinical Manager• Perioperative systems (Picis)• Cardiology systems (HeartLab)• Home Health systems• Emergency Department systems• Ambulatory EMR systems• Document Management systems (Required)

Knowledge, Skills, & Abilities

Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication, presentation and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Must have strong written and verbal communication skills. (Required proficiency)
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)
Knowledge of MS Visio and Project. (Required proficiency)
Knowledge of SQL databases. (Required proficiency)
Knowledge of LAN, DNS, and networking. (Required proficiency)
Ability to work with servers and apply software upgrades. (Required proficiency)
Knowledge of disaster recovery and backup procedures. (Required proficiency)

Physical Demands