Surgical Liaison

Position #: 240009BL
Position: Surgical Liaison
UH Facility: Cleveland Medical Center
Shift: Evenings
Status: Part-time
Work Days of Week: M-F

City: Cleveland

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ABOUT US

To Heal. To Teach. To Discover.

These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

What You Will Do

Must exhibit competency in working with patients of various age groups to demonstrate the mission, vision and values of UHCMC, as well as facilitate customer satisfaction through interactions with patients, guests, physicians and employees.
Provide patient and hospital information to the community and other hospital personnel paying close attention the Health Insurance Portability and Accountability Act (HIPPA).
Provide information via direct contact or by phone.
Demonstrate knowledge and use of available resources and communication tools.
Maintain awareness, organization, and control of reception desk and surrounding area.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required)

Work Experience

1+ years experience in a patient care environment. (Required) and
Physician’s office or clinical area (Preferred) and
Clinical/secretarial experience (Required) and
Medical terminology (Preferred)

Knowledge, Skills, & Abilities

Ability to complete tasks with minimal supervision (Required proficiency)
Good oral and written communication skill (Required proficiency)
Ability to cope with stressful situations and adjust to varying workloads (Required proficiency)
Proficient use of computers, copiers, fax machines 30 WPM (Required proficiency)
Excellent customer service skills (Required proficiency)
Reading and comprehension competency (Required proficiency)
Ability to complete tasks with minimal supervision (Required proficiency)
Good oral and written communication skills (Required proficiency)
Ability to cope with stressful situations and adjust to varying workloads (Required proficiency)
Telephone (Required proficiency)
Intercom system (Required proficiency)
Pager (Required proficiency)
Computer terminal (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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