Position #: 240008RS Position: Operations Support Ambassador/Lab Couriers UH Facility: Cleveland Medical Center Shift: Variable Status: Part-time Work Days of Week: M-F, Rot wknd and Holidays
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Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
POSITION SUMMARY Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in other areas as necessary.
Essential Functions Politely and promptly meets and greets visitors, patients and staff. Distribute visitor passes to approved visitors. Patient Experience rounds. Meet emergency helicopter medics at helipad for transport to Emergency Department. Transport expectant mothers to Labor and Delivery. Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area. Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient. Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.
Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Schedule is either
4am-4:30pm or 7pm – 7am
2 12 hour shifts per week.
Qualifications
High School Equivalent / GED Required
1+ years Basic patient care and/or customer service experience Preferred
UH Cleveland Medical Center is University Hospitals’ flagship academic medical center. With more than 1,000 registered beds, UH Cleveland Medical Center provides primary, specialty and subspecialty medical and surgical care in the heart of Cleveland’s University Circle.
Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.
ANEESAH DAVIS: You have a choice to be here or not be here. The choice for me to just actually just stay here is just, I love it. I love it here to be honest and the opportunities that it allowed me to have and grow. That's basically why I choose to stay here.SONORA HOWSON: My favorite part is probably the people I work with. I mean I'm interested in the procedures and I feel like we do a lot of good. But like the thing that has me excited to come back every day is just that I work with such an incredible team. Really talented people and it feels like a family. I know that's like kind of trite to say but it does feel like that.ALVIN MANIGAULT: One of the things I was really impressed with my time being at UH, just from a managerial and leadership perspective, I think they do a phenomenal job. My leadership specifically in terms of just being involved and engaged and also listening as well to matters, issues or concerns and then working to establish some type of implementing change. I think subsequently for me as an employee, it really makes me feel as if I'm heard, my voice is heard and that also my perspective can have an impact on the overall overarching picture as well.