Patient Support Advocate (Retail Pharmacy)

Position #: 240002L7
Position: Patient Support Advocate (Retail Pharmacy)
UH Facility: Home Care Services
Shift: Days
Status: Full-time
Work Days of Week: M-F, Rotating Weekends

City: Warrensville Heights

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ABOUT US

At University Hospitals, everything we do is focused on helping patients and their families achieve optimal health, realize improved quality of life, and get back to what’s most important in their lives.

Our goal is to create an atmosphere where the best allied health professionals and support staff can learn, grow and make a real, positive impact on all those we serve. An allied health career with University Hospitals provides the opportunity for you to Be the Difference.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

JOB DESCRIPTION & QUALIFICATIONS

Description

Sign-on bonus: $2,500!!!

Essential Functions

Call Center Support
• Answer incoming calls and respond to electronic communications

• Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed.

• Handle customer inquiries both telephonically and by email

• Research required information using available resources

• Manage and resolve customer complaints
Medication Assistance (Access) Support
• Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy.

• Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs

• Maintain documentation of patient status for resource programs in required databases

• Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need

• Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment

• Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary

• Interact with physicians, nurses, and other health care professionals in a courteous and professional manner

• Display the highest level of customer service, attentiveness, and consideration possible in all situations

• Support all new team initiatives

• Elevate issues promptly to supervisors to promote positive outcomes for internal and external customers

• Maintain organized workspace to help foster efficient operations

• Show attention to detail, accuracy, and thoroughness in an effort to continually improve quality

• Manage time wisely and demonstrate the ability to prioritize assigned tasks

Required For All Jobs

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Qualifications

Education

Bachelor’s Degree Preferred

Knowledge, Skills, & Abilities

Excellent organizational, analytical and problem solving skills. Required
Strong oral and written communication abilities. Required
Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations. Required
Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management. Required

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

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LOCATION

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

Learn More

Read Video Transcript

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Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org

Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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