Senior IT Business Analyst (Epic Resolute Hospital Billing Claims) Remote Opportunity

Position #: 240002B9
Position: Senior IT Business Analyst (Epic Resolute Hospital Billing Claims) Remote Opportunity
UH Facility: University Hospitals
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Shaker Heights

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ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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JOB DESCRIPTION & QUALIFICATIONS

Description

Position Summary

The position is visible to the hospital’s business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs. Duties include:

Essential Functions

Supports major enterprise applications and others as assigned.
Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
Leads needs assessment, software design, implementation, support, and reporting.
Leads unit and integrated testing of the software to ensure that the design objectives are met.
Identifies complex testing scenarios, develops test scripts, and validates testing results.
Maintains high degree of understanding of departments’ business processes.
Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
Troubleshoots application issues, without assistance, to resolution.
Troubleshoots system hardware, as needed.
Partners with end users to understand workflow and business processes.
Oversees system security for assigned applications.
Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
Mentors Application Analysts.
Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
Reviews and approves end-user training materials and participates in training efforts.
Guides other team members to ensure high documentation standards.
Leads escalation of issues with appropriate resources.
Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
Supports/troubleshoots inbound/outbound interfaces as appropriate.
Creates reports as needed and works problem tickets.
Evaluates and maintains appropriate system documentation.
Collaborates with other application and clinical analysts to ensure system integrations.
Serves as primary customer contact for on and off hours application support (rotating schedule).
Participates in change management activities to support successful system deployments and enhancements.
Utilizes and maintains appropriate change control procedures and standards.
Creates reports, dashboards, and other analytical tools to support customer base.
Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.
Performs other duties as assigned.

Required For All Jobs

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED Required and
Bachelor’s Degree Preferred

Work Experience

3+ years Experience supporting applications Required and
Epic Resolute Hospital Billing Claims strongly preferred and
Experience in a healthcare setting is highly desired Preferred and
Experience working with business applications such as:Patient Scheduling systemsHospital or Physician Revenue Cycle systemsData WarehousingSQL Server/SSISEnterprise Scanning and workflow management ApplicationsBed Management ApplicationsFinance Applications Required

Knowledge, Skills, & Abilities