Job Description & Qualifications
Under the direction of the Manager, assists in supporting the growth of research business operations and by building and maintaining relationships with investigators, study teams, and Sponsors. Leads and directs others in overseeing, streamlining, managing, tracking progress and costs, analyzing and reporting research business operation activities including creating and reporting metrics to improve productivity and efficiency.
What You Will Do
- Track, manage, and report finances and accounting related to clinical research services and tasks performed by team. (40%).
- Develop and monitor programs related to quality assurance and business projection (20%).
- Assists Manager in developing budgets for studies and research services. (20%)
- Track, manage, and report milestones and metrics related to research operations., (10%)
- Responsible for ensuring compliance with monthly, quarterly and annual reporting guidelines to internal and external regulatory agencies (including CRC, NIH, FDA, CTSC, etc.) (5%)
- Assists Manager in managing multiple committees and initatives to further grow and develop research services. (5%).
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Associate’s Degree in business with at least 6 years in clinical research business operations (Required) or
- Bachelor’s Degree in business with at least 4 years experience in clinical research business operations (Required)
Work Experience
- 4+ years business operations experience with demonstrated ability to prioritize and manage the execution of multi-discipline team projects. (Required) and
- Clinical research operations experience (Preferred) and
- Business analyst experience (Preferred) and
- Supervisory or Project Management experience (Preferred)
Knowledge, Skills, & Abilities
- Detail-oriented, results-driven person with the ability to manage successful completion of project milestones against pre-determined timelines for multiple projects concurrently. (Required proficiency)
- Analytical and problem-solving skills needed to evaluate and report key metrics and other operational information. (Required proficiency)
- Documented experience with process improvement assessment. (Required proficiency)
- Able to function with minimal supervision. (Required proficiency)
- Ability to work in a multidisciplinary, collaborative, team environment. (Required proficiency)
- Excellent verbal, written and communication skills to be able to develop and maintain effective communication strategies and work collaboratively within a multidisciplinary team environment. (Required proficiency)
- Strong computer skills to automate processes and provide reports as needed – Excel, Word, PowerPoint, database queries). (Required proficiency)
Licenses and Certifications
- Certification in Human Subjects Protection (CITI) (Required within 90 Days)
Physical Demands
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements
- 10%
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.

We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.

We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.


Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.










