Discharge Support Coordinator
Position #: 260007LB
Shift: Days
Status: Full-time
Work Days of the Week: M-F
UH Facility: University Hospitals
Location: Cleveland, OH
Remote Work: No
Salary: $20.11 – $31.44 /hour
Job Description & Qualifications
“To Heal. To Teach. To Discover.” At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.
The Discharge Support Coordinator role within the Cleveland Medical Center offers a unique chance to become part of a dynamic, collaborative interdisciplinary team. This position adds value to patient care and significantly assists individuals by performing various administrative tasks.
We currently offer an opportunity for a full time days, Discharge Support Coordinator to support staff as well as patients who are being discharged to a rehab or skilled nursing facility in Cleveland.
Joining our team comes with several benefits, including:
- Free parking for regular status caregivers
- Tuition reimbursement
- Full benefits and retirement
- Support for continuing education, career growth, and professional development
A Brief Overview
The Discharge Support Coordinator with the help of the Care Transition Team will maintain timely patient discharges by completing all the behind the scenes tasks needed to get a patient safely to his/her next site of care. (Ex: IRF, Skilled nursing, LTAC, and AR).
What You Will Do
- Build and send referrals to Post- Acute facilities via HER.
- Document within the EMR and sticky note of HER.
- Proactively follows up with inpatient working referrals.
- Roundtrip- for transportation needs.
- Government regulation requirements- Completing entry of government required documents
- Close out EHR referrals within 24 hours after discharge.
- General Comprehension of CMS rules (Medicare) and familiarity with insurance policies.
- Communication with team and post -acute facilities via phone or HER.
- This position will maintain strong collaboration and teamwork throughout all assignments an interactions will departments.
- Initiates and maintains a high level of customer service and positive employee relationships.
- This position will require working rotating weekends, holidays and evening shifts as needed by department volume.
- Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads.
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
- High School Diploma / GED (Required)
Work Experience
- 1+ years in a post-acute setting (Preferred) or
- 1+ years managing admissions in a post acute setting or referral process (Preferred)
- Prior job experience with basic computer skills. (Required)
Knowledge, Skills, & Abilities
- Knowledge of all levels of post-acute levels of care (Preferred proficiency)
- Confident, motivated self-starter and demonstrate flexibility, initiative, patient focus and the ability to handle stress (Required proficiency)
- Must exercise creativity and problem- solving skills with the ability to communicate effectively with persons of various backgrounds ( oral and written) (Required proficiency)
- Effectively able to multitask (Required proficiency)
- Being organized and also prioritizing information given (Required proficiency)
- Ability to manage multiple processes simultaneously (Required proficiency)
Preferred Qualifications/Position Details
Previous experience in admissions within a skilled nursing unit is strongly preferred. Knowledge of acute rehab is also preferred. This position will be supporting care transition staff with regulatory compliance for discharge planning and next site of care requirements. Schedule is Mon-Fri, 8:00am-4:30pm.
Physical Demands
- Standing Occasionally
- Walking a lot!
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.
A career in professional services with University Hospitals provides challenging opportunities in:
- Operations – meeting the ever-evolving needs of the health care industry
- Learning – employing the most advanced, leading-edge health care technology
- Diversity – growing your experience by exploring multiple facets of various business functions
- Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff
Join us in advancing the science of Health and the art of compassion.
Equal Opportunity Employer – Veterans and individuals with disabilities.
University Hospitals is a national leader in healthcare that takes pride in calling Northeast Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.
