Community health worker – certified role will collaborate with healthcare providers in assisting patients with education and support to improve healthcare outcomes. They provide intensive case management to patients and assist with access to care, barriers in obtaining necessary resources; both community and insurance based. In addition, they will act as a guide in navigating transitions of care during a patient’s health care journey.

What You Will Do

• Serves as liaison between service lines, health populations and patient/family in community setting.
• Provides advocacy and support as needed to remove barriers, preventing patients and families from receiving services or entitlements as needed.
• Provides basic health literacy and information about how to best access and utilize the health and social service system.
• Provides assistance to patients and families in meeting needs to include safe and adequate housing, day care, food, household goods and appliances, food assistance and other benefits including health insurance, prescriptions and medical equipment.
• Coordinate logistics to support care plan goals and interventions – reminders, transportation, and other needed arrangements. Communicates with insurance case managers to advocate for needed services.
• Builds the capacity of clients/families to address health and social issues
• Continuously expands knowledge and understanding of community resources, services and programs provided.
• Works with other CHWs and staff to update and maintain a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.) in Greater Cleveland area.
• Maintains reports, provide necessary documents and data by deadlines and upon request of supervision.
• Has basic knowledge of Ohio Medicaid plans and ability to link clients with case management services
• Works collaboratively with clients to link them with resources at UH and within the community
• Works collaboratively with the healthcare team to improve outcomes for patients and families in the community
• Interprets, translates, or provides cultural mediation related to health services or information for community members
• Advocates for individual or community health needs with government agencies or health service providers

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.