Develops, provides, and coordinates patient care and staff programs to promote quality health care and professional nursing practice for all patients referred for the Cleft/Craniofacial, Vascular Anomolies Clinic, and other Pediatric Plastic Surgery Multidisciplinary Programs (Velopharyngeal Dysfunction, etc.) This position is responsible for independently performing advanced patient or population based care navigation. Facilitates unit operations by managing patient flow. Completely independent with all front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation.

What You Will Do

• Direct patient care/triage, patient clinic flow and, coordinates scheduling of patients including setting up multidisciplinary clinic
• Coordinates, evaluates and facilitates implementation and monitoring of standards
• Staff education/staff development
• Discharge planning, education and follow-up
• Assures allocation of human and material resources within budget
• Coordinates, evaluates and facilitates implementation and monitoring of research protocols
• Prepare CCC/VAC Team schedules
  • Triaging patient phone calls to determine timing of clinic appointments and urgency of concerns
  • Counseling families on what to expect in craniofacial or vascular anomalies clinic and where to direct clinical concerns
  • Coordinating outpatient and clinic outreach programs
  • Compile radiology imaging work list prior to monthly vascular anomalies clinic
  • Print flow sheets and compose team roster for CCC and VAC clinic
  • Obtain speech authorizations for cleft patients as needed.
  • Update flow sheet data entry
  • Mail team evaluations following each craniofacial clinic
  • Schedule new cleft patient appointments and prepare intake form
  • Schedule new and return CCC/VAC patients
  • Assists families to obtain BCMH and maintain eligible status (when qualified)
  • Maintain American Cleft Palate Association Team Approval Status.
  • Apply for and maintain CMH team service coordination program
  • Care coordination for medical and surgical treatment of MDC patients

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.