RN Patient Navigator, Bariatric Clinical Unit – Main Campus
Position #: 260004J1
Shift: Days
Status: Full-time
Work Days of the Week: M-F
UH Facility: Cleveland Medical Center
Location: Cleveland, OH
Remote Work: Hybrid
Salary: $100,859.20 – $157,768.00/year
Job Description & Qualifications
RN Patient Navigators provide high-touch customer service to UH customers, building strong relationships while helping them navigate the healthcare system.
What You Will Do
- Coordination of care and access of specialty and general medicine care and screening.
- Community resource referral, patient education, and navigation/entry point in to UH.
- Actively participates in the process for operational improvement and quality improvement.
- Involved in learning and self-improvement.
- Provides leadership through communication, education and management.
- Provides advocacy for the patient and family.
- Tracks interventions and outcomes of patients and families who access UH.
- Initiates and maintains positive relationships with co-workers and physicians
Additional Responsibilities
- Demonstrates commitment to the mission, vision and values of UH.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- (BSN) Bachelor’s Degree in Nursing (Required)
Work Experience
- 5+ years in clinical medicine (Required)
Knowledge, Skills, & Abilities
- Fluent in English both verbally and written (Required proficiency)
- Comprehensive understanding of System and community resources and requirements for access. (Required proficiency)
- High integrity level and ability to maintain confidentiality of sensitive data (Required proficiency)
- Experience working multiple healthcare data sources that include Electronic Medical Record application(s), registration and scheduling systems, and medical claims systems. (Required proficiency)
- Experience facilitating telephonic patient outreach. (Required proficiency)
- Understanding of healthcare industry trends and Federal and Commercial insurance (Required proficiency)
- Understanding of System and comments resources and requirements for patient access (Required proficiency)
- Comprehensive understanding of various disease processes, and requirements and challenges of self-care. (Required proficiency)
- Excellent verbal and written communication skills. (Required proficiency)
- Proven time management and organizational skills (Required proficiency)
- Demonstrated excellence in customer service with all stakeholders (patient, employer staff, providers, etc…). (Required proficiency)
- Demonstrated ability to apply concepts, utilize sound judgment and work independently. (Required proficiency)
- Ability to work within a team environment (Required proficiency)
- Ability to handle multiple initiatives and priorities within a fast-paced environment. (Required proficiency)
- Good computer skills with the ability to utilize Microsoft Office Products. (Required proficiency)
Licenses and Certifications
- Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire)
Physical Demands
- Standing Frequently
- Walking Frequently
- Sitting Rarely
- Lifting Frequently up to 50 lbs
- Carrying Frequently up to 50 lbs
- Pushing Frequently up to 50 lbs
- Pulling Frequently up to 50 lbs
- Climbing Occasionally up to 50 lbs
- Balancing Occasionally
- Stooping Frequently
- Kneeling Frequently
- Crouching Frequently
- Crawling Occasionally
- Reaching Frequently
- Handling Frequently
- Grasping Frequently
- Feeling Constantly
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Constantly
- Eye/Hand/Foot Coordination Constantly
Travel Requirements
- 10%
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
Your Nursing Talent Can Be The Difference.
Our UH health system cares for more than a million patients a year, one patient at a time. You chose a career in nursing because you wanted to help; to improve lives, including your own; and to have real impact. When it comes to choosing the perfect place to share and grow your talents, you deserve to be among those who share your passion and dedication too. That’s us.
Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.
We combine the best of evidence-based nursing with personalized care to provide the best healing experience for those we serve. The result is a different level of patient-focused healthcare and a different caliber of opportunity for our nurses.
Equal Opportunity Employer – veterans and individuals with disabilities
UH Cleveland Medical Center
UH Cleveland Medical Center is University Hospitals’ flagship academic medical center. With more than 1,000 registered beds, UH Cleveland Medical Center provides primary, specialty and subspecialty medical and surgical care in the heart of Cleveland’s University Circle.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.
