Patient Services Coordinator
Position #: 260002JD
Shift: Days
Status: Full-time
Work Days of the Week: M-F, Rot wknd and Holidays
UH Facility: Home Care Services
Location: Warrensville Heights, OH
Remote Work: Hybrid
Salary: $16.97 – $26.55/hour
Job Description & Qualifications
- This position is the key role in the smooth operations of a fast-paced clinical department.
- The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff.
- Coordinates patient scheduling for each ordered discipline from admission through discharge process.
- Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits.
- Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience.
- Proactively addresses STAT/same day scheduling requests for all ordered disciplines.
- Addresses missed, declined, unverified, and reassigned visits with field staff daily.
- Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge.
- Communicates with all new patients prior to admission. Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit.
- Directly and promptly customer inquiries to provide a supportive and timely response to patients/families. Utilizes appropriate resources.
- Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations.
- Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up.
- Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services.
- Manages daily, weekly assigned tasks and reports.
- Ensures confidentiality of patient information.
- Answers telephone inquiries in a courteous, timely, and efficient manner.
- Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience.
- Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times.
- Maintains professionalism and composure under highly stressful situations.
- Possesses proficiency in information technology to facilitate timely communication to internal/external staff.
- Maintains in-depth knowledge of the electronic medical record.
- Provides cross-coverage within the department as needed.
- Participates in weekend and occasional observed holiday rotation as scheduled.
- Attends and actively participates in department/agency meetings.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Full time 40 hours pedr week.
- Monday-Friday with rotating weekends and holidays.
- After the 90 day new hire orientation thei position will become hybrid.
- This is the day shift: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.
- High School Equivalent / GED required and
- Bachelor’s Degree preferred.
- 1+ years experience in patient registration, scheduling, insurance office or related medical field Required or
- corresponding Bachelor’s degree required.
- Basic knowledge of third party payor and managed care insurance requirements.
- Basic medical terminology and ICD-10 coding knowledge.
- Detail-oriented and organized with good analytical and problem solving ability.
- Ability to run reports and analyze data.
- Excellent customer service, communication, presentation and relationship building skills.
- Ability to multi-task as well as function independently in a fast-paced and often stressful work environment.
- Ability to exercise independent judgment and maintain confidentiality.
- Ability to troubleshoot, resolve and follow-up on high profile issues.
- Demonstrated ability to use PCs, Microsoft Office and general office equipment (i.e. printers, copy machine, fax machine.
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.
A career in professional services with University Hospitals provides challenging opportunities in:
- Operations – meeting the ever-evolving needs of the health care industry
- Learning – employing the most advanced, leading-edge health care technology
- Diversity – growing your experience by exploring multiple facets of various business functions
- Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff
Join us in advancing the science of Health and the art of compassion.
Equal Opportunity Employer – Veterans and individuals with disabilities.
UH Home Care
With UH Home Care, patients get the expertise and resources of the entire UH health system in the comfort of their own homes.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.
