A Brief Overview

Manage the Customer Service Department, which includes all window activities, all incoming phone calls; pick lists and other contact with Distribution services. Maintains current records of # of par lines filled, stock outs, k3’s, equipment log that are essential to the on-going operations of Customer Service.

What You Will Do

• Oversee daily operations in suppler chain, to ensure all daily needs are appropriately met.
• Directly oversees staff members, and is responsible for ensuring work output is satisfactory and staff and client concerns are resolved.
• Collaborates with Manager for all hiring and related personnel decisions, completing routine performance review evaluations, training, scheduling, team development and the like.
• Develops and Maintains, along with Manager, departmental performance standards.
• In partnership with departmental leadership, helps to ensure all scheduled and unscheduled projects are completed satisfactory in accordance with hospital and departmental policy and procedures.
• Initiates and maintains positive relationships with management, clients and co-workers and employees.

Additional Responsibilities

• The position must have the ability to act quickly to resolve issues and be aware of the resources to bring about acceptable solutions for customers.
• Positive Relationship with patient/customer.
• Positive relationship with co-workers.
• Committed to mission of hospital.
• Responsible for self-development.
• Demonstrates progressive leadership and effective management.
• Develops staff and builds a strong team.
• Allocates resources effectively.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.