Job Description & Qualifications
The Senior Instructional Designer will have responsibility for the design and development of online, self-paced and instructor-led learning modules using sound instructional design principles (ADDIE), industry standard authoring tools, UH templates and the UH’s Learning Management System (Cornerstone). The Senior Instructional Designer will work collaboratively with other Instructional Designers, subject matter experts (SMEs) and internal clients to develop engaging and interactive learning to help our employees be successful in their role. The senior role is primarily focused on the ownership of the full instructional design life cycle for assigned projects including updating as needed as well as mentoring Level I and Level II Instructional Designers on the use of templates, tools and Instructional Design principles.
What You Will Do
- Provide leadership within the area of technology specialization in compliance with guidelines, policies and norms of UH.
- Provide best fit technology consultation and solutions on multiple projects of significant complexity.
- Lead projects using learning technologies and instructional design development including analyzing and applying trends and best practices.
- Independently meet with Subject Matter Experts to gather content for online, self-paced and instructor-led learning modules.
- Design and develop engaging, interactive online and classroom training programs on products, process, systems and skills.
- Create engaging learning activities and compelling course content that enhances retention and knowledge transfer.
- Create all training objects, tools and supporting materials for curriculum and collaborate with training facilitators to teach the material through train-the-trainer and teach-back sessions.
- Review feedback from internal clients and incorporate as needed.
- Assess and determine the most impactful training methods for gathered/created content through needs analysis and consultation with the project team members.
- Serve as consultant to project team members and training team members regarding best methods/tools and content for optimal training impacts.
- Conduct Train the Trainer sessions with classroom facilitators to prepare them to effectively deliver course content to end users as designed.
- Identify opportunities for transitioning traditional training format to on-line delivery when appropriate and designing the plan to make this transition
- Collaborate with clients and technology staff to resolve issues related to technology use in teaching.
- Work on teams with CMTD and others in IT on the integration of technology into the classroom/distributed learning environment
- Mentor and Guide Instructional Designer I and Instructional Designer II colleagues.
- Encourage, initiate and/or conduct learning theory research to further knowledge of the field of instructional design.
- Recommend tools and design technologies for use by the CMTD team.
- Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible.
- Provide advice and guidance in the design of systems, concepts and solutions, including outcomes assessment.
- Establish processes and procedures for data collection, data reduction, and data analysis.
- Utilize statistical applications as needed to support program or course design and development.
- Interface with vendors to evaluate technology-based instructional programs for incorporation into curriculum.
- Collaborate with leadership to develop appropriate evaluation methods to assess the effectiveness online, self-paced and instructor-led learning modules.
- Assist in troubleshooting developed courses in UH’s LMS (Cornerstone).
- Answer customer support questions and monitor helpdesk tickets for the applications you support and develop content for.
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Bachelor’s Degree in instructional design, educational technology or similar. (Required)
Work Experience
- 5+ years instructional design and online learning development experience. (Required) and
- Experience working with company software, systems, applications and network products. (Required) and
- Experience working with communications practices, principles and procedures for both on-site and on-line presentations. (Required) and
- Experience in using authoring software (including, but not limited to: Captivate, Adobe Suite, Camtasia, etc.). (Required) and
- Knowledge and experience uploading and troubleshooting learning modules in a Learning Management System (LMS). (Required) and
- Experience incorporating SCORM and ASCI compliance requirements. (Required) and
- Expertise in design and adult learning principles (ADDIE) (Required) and
- Experience with ADKAR Change Management (Preferred) and
- Experience working with Cornerstone or similar learning management system (Required)
- Experience with implementing new applications and technologies. (Required)
- Experience creating succinct learning objects from a mixed variety of end user content (video, audio, job aids, classroom curricula, etc) (Required)
Knowledge, Skills, & Abilities
- Visual design skills (SnagIt, Photoshop, Illustrator) (Required proficiency)
- Excellent knowledge of learning theories and instructional design models. (Required proficiency)
- Knowledge of adult learning theory – including learning styles, distance learning theories and practices, and best practices in teaching and learning (Required proficiency)
- Knowledge of instructional technology and adult learning principles. (Required proficiency)
- Ability to interact and provide information to individuals and groups. (Required proficiency)
- Ability to work collaboratively. (Required proficiency)
- Excellent oral and written communication skills. (Required proficiency)
- Ability to independently manage training and development projects. (Required proficiency)
- Experience with ADKAR Change Management. (Preferred proficiency)
- Project Management skills. (Required proficiency)
Licenses and Certifications
- CPLP or Instructional Design Certification (Preferred)
Physical Demands
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements
- 10%
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
University Hospitals is a national leader in healthcare that takes pride in calling Northeast Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.

We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.


Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.










