RN-System Operations Center
Position #: 260007CY
Shift: Variable
Status: Part-time
Work Days of the Week: Variable
UH Facility: University Hospitals
Location: Shaker Heights, OH
Remote Work: No
Salary: $35.00 – $58.85 /hour
Job Description & Qualifications
This position is part-time, 24 hours per week, and will be located at the UH Management Services Center in Shaker Heights, OH.
Position Summary/Essential Duties:
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
Assists in coordination of incoming patient transfer requests with receiving facility and physicians
Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
Delivering exceptional customer service while facilitating communication across multiple disciplines
Work with all System Operations Center (SOC) staff in a team orientated, collaborative approach
Responsible for promoting a Best Place to Work Culture and positive and professional work environment
Actively participates in the development and implementation of performance/quality improvement
Other duties as assigned
Experience & Knowledge:
One year of RN experience required
Education
- Other Accredited Program: Diploma in Nursing or
- (ADN) Associate’s Degree in Nursing (Required)
- (BSN) Bachelor’s Degree in Nursing (Preferred)
- (MN) Master in Nursing (Preferred)
Knowledge, Skills, & Abilities
- Knowledge of nursing process and practice. (Required proficiency)
- Uses a wide variety of technical equipment to meet patient needs and prescribed clinical therapies (ie. stethoscopes, thermometers, sphygmomanometers and electronic monitoring devices. (Required proficiency)
Licenses and Certifications
- Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire) and
- Basic Life Support (BLS) (Required Upon Hire)
- Advanced Cardiac Life Support (ACLS) May be required based on the clinical care standards of the unit. Refer to ACLS/PALS Unit Requirements document found on DWP Nursing Portal to determine requirements by unit.
- Pediatric Advanced Life Support (PALS) May be required based on the clinical care standards of the unit. Refer to ACLS/PALS Unit Requirements document found on DWP Nursing Portal to determine requirements by unit.
Physical Demands
- Standing Frequently
- Walking Frequently
- Sitting Rarely
- Lifting Frequently up to 50 lbs
- Carrying Frequently up to 50 lbs
- Pushing Frequently up to 50 lbs
- Pulling Frequently up to 50 lbs
- Climbing Occasionally up to 50 lbs
- Balancing Occasionally
- Stooping Frequently
- Kneeling Frequently
- Crouching Frequently
- Crawling Occasionally
- Reaching Frequently
- Handling Frequently
- Grasping Frequently
- Feeling Constantly
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Constantly
- Eye/Hand/Foot Coordination Constantly
Travel Requirements
- 10%
Additional Salary Detail:
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals’ comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
Your Nursing Talent Can Be The Difference.
Our UH health system cares for more than a million patients a year, one patient at a time. You chose a career in nursing because you wanted to help; to improve lives, including your own; and to have real impact. When it comes to choosing the perfect place to share and grow your talents, you deserve to be among those who share your passion and dedication too. That’s us.
Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.
We combine the best of evidence-based nursing with personalized care to provide the best healing experience for those we serve. The result is a different level of patient-focused healthcare and a different caliber of opportunity for our nurses.
Equal Opportunity Employer – veterans and individuals with disabilities
University Hospitals is a national leader in healthcare that takes pride in calling Northeast Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.
