Senior Provider Administrative Assistant Orthopaedics

Position #: 23000BKF
Position: Senior Provider Administrative Assistant Orthopaedics
UH Facility: Medical Practices / Mgmt Services Org
Shift: Days
Status: Full-time
Work Days of Week: M-F, no Sundays or Holidays

City: Cleveland

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These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

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JOB DESCRIPTION

Description

Position Summary/Essential Duties:

The Provider Secretary will be the primary administrative support to assigned providers.

· Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.

· Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.

· Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.

· Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.

· Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities

· Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.

· Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.

· Completes correspondence &/or administrative paperwork.

· Types, transcribes and process correspondence, documents, grant papers and publications.

· Coordinates timely submission of grant papers and publications.

· Completes correspondence &/or administrative paperwork.

· Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.

· Provides training to newly hired secretaries and provides additional support for current secretaries as needed.

· Provide clinical support to various onsite locations as needed.

· Supports the onboarding process of new providers to the department/division

· Performs general office duties and provides back up support for other staff as needed.

· Other departmental duties may be assigned as needed.

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QUALIFICATIONS

Qualifications

Education.

High school diploma or equivalent.

Associates preferred

Required Credentials, License, and / or Certifications.

None

Experience & Knowledge:

Minimum of 3 years secretarial experience (with at least 1 year previous administrative/ secretarial support of a provider or provider practice strongly preferred)

Medical terminology required

Experience with demonstrated problem solving ability

Proven ability to successfully manage multiple tasks simultaneously

Computer skills in a Windows environment required

Demonstrate proficient verbal and written communication skills

Ability to organize and prioritize workload to achieve expected outcomes

Special Skills & Equipment Knowledge:

Intermediate knowledge of office equipment

Intermediate computer skills in Windows environment

Excellent verbal & written communication skills

Experience in customer service environment

Excellent Organizational skills

Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

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