IT Business Application Analyst II (Epic Grand Central/ Patient Flow)

Position #: 230000UG
Position: IT Business Application Analyst II (Epic Grand Central/ Patient Flow)
UH Facility: University Hospitals
Shift: Days
Status: Full-time
Work Days of Week: M-F

City: Shaker Heights

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ABOUT US

At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.

A career in professional services with University Hospitals provides challenging opportunities in:

· Operations – meeting the ever-evolving needs of the health care industry

· Learning – employing the most advanced, leading-edge health care technology

· Diversity – growing your experience by exploring multiple facets of various business functions

· Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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JOB DESCRIPTION

Description

The position is visible to the hospital’s business service lines, and serves as a liaison between IT and those groups. This position is responsible for independently providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs.

Essential Duties:

Supports major enterprise applications and others as assigned.
Facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives.
Performs needs assessment, software design, implementation, support, and reporting.
Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met.
Identifies testing scenarios and develops test scripts
Develops understanding of departments’ business processes.
Identifies and analyzes moderately complex issues and brings problem to resolution.
Participates in workflow and business process discussions.
Maintains system security for assigned applications.
Provides direction to junior team members.
Leads components of development of end-user training materials and participates in training efforts.
Assists other team members in ensuring high documentation standards
Leads escalation of issues with appropriate internal resources
Assists in the development of policies and procedures in collaboration with the business unit, other team members, and IT management team.
Independently manages components of application upgrades, testing, troubleshooting, and support efforts
Supports/troubleshoots inbound/outbound interfaces as appropriate.
Creates reports as needed and works problem tickets.
Creates and maintains appropriate system documentation
Collaborates with other application and clinical analysts to ensure system integrations.
Performs call rotation duties as required.
Participates in change management activities to support successful system deployments and enhancements.
Utilizes and maintains appropriate change control procedures and standards.
Creates reports, dashboards, and other analytical tools to support customer base
Designs business workflows in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
Performs data collection from business subject matter experts to facilitate design which will represent an improved business workflow.

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QUALIFICATIONS

Qualifications

Education

High School diploma or GED required.
Bachelor’s degree in related field preferred.

Experience & Knowledge

Minimum 3 years of IT experience supporting applications is required. (Epic Grand Central Certified preferred)
Must be detail-oriented and organized, with good analytical and problem solving ability.
Notable client service, communication, presentation and relationship building skills required.
Ability to function independently and as a team player in a fast-paced environment required.
Must have strong written and verbal communication skills.
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required.
Knowledge of SQL databases required.
Knowledge of LAN, DNS, and networking required.
Ability to work with servers and apply software upgrades required.
Knowledge of disaster recovery and backup procedures required.
Project management experience/skills preferred.
Experience in a healthcare setting is highly desired.
Business workflow redesign experience a plus.